Category: Point of View

AI delivers nothing if you stick it on top of existing work. That's the actual news behind productivity studies.

89% of six thousand directors say that AI yields nothing for their organization. That's true — but it explains nothing. The same directors do expect results in three years. This paper explains why that gap exists, and what the 10% that are already achieving results are doing fundamentally differently.

Read MoreAI delivers nothing if you stick it on top of existing work. That's the actual news behind productivity studies.

Making AI your own: a story of starting, doubting and following through

Many organizations want to get started with AI, but find starting difficult due to questions about data, cost, risk and value. This article shows how to make AI your own: start at work, create frameworks, build trust with transparency and human review, and take privacy seriously. Small steps make AI practical, reliable and more meaningful.

Read MoreMaking AI your own: a story of starting, doubting and following through

Services-as-Software: A New AI-Driven Paradigm for Professional Services.

turned-on laptop computer

Services-as-Software (SaS), a term coined by Phil Fersht of HFS Research, is the shift from people-heavy projects and static software to AI-driven, outcome-focused services delivered like software. SaS is projected to become a $1.5T market by 2035 as software and services converge, reshaping how IT/BPO providers and advisory firms deliver value. It creates existential risk for "hours factories," but also the biggest growth opportunity in a generation for firms that productize their expertise, embrace agentic AI, and move to scalable, subscription and outcome-based models.

Read MoreServices-as-Software: A New AI-Driven Paradigm for Professional Services.
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