{"id":1854,"date":"2025-06-25T09:10:12","date_gmt":"2025-06-25T07:10:12","guid":{"rendered":"https:\/\/augmentic.nl\/?p=1854"},"modified":"2025-06-25T09:14:47","modified_gmt":"2025-06-25T07:14:47","slug":"1854-2","status":"publish","type":"post","link":"https:\/\/augmentic.nl\/en\/1854-2\/","title":{"rendered":"Agentic AI in 2025: promise, practice and the gap between them"},"content":{"rendered":"<p>Agentic AI promises fundamentally different work: software that makes its own decisions, organizes itself and performs work processes autonomously. But where does this technology really stand? The <a href=\"https:\/\/isg-one.com\/advisory\/ai-advisory\/state-of-the-agentic-ai-market-report-2025\">ISG State of the Agentic AI Market Report 2025<\/a> shows an interesting paradox. Organizations are experimenting abundantly with agents, but structural adoption lags. There is potential, certainly, but practice forces a rethink. What is already working? What blocks scaling up? And what does this require from technology and people?<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">A realistic picture of Agentic AI in 2025<\/h2>\n\n\n\n<p>The ISG State of the Agentic AI Market Report 2025 paints a picture that is both hopeful and confrontational. Organizations are experimenting with agentic AI on a large scale, but only a fraction actually succeed in applying this technology structurally. <\/p>\n\n\n\n<p>The promise of agents performing autonomous work is alive and well, but the road to mature adoption is proving recalcitrant. Agents function mostly behind the scenes - in IT processes, financial systems and DevOps - and are rarely visible in customer-facing or strategic domains. <\/p>\n\n\n\n<p>The barriers are rarely technical: They involve trust, collaboration, governance and clarity of roles. While technology is delivering on its promise in small steps, organizations are struggling primarily with organizational embedding. The human-agent relationship turns out to be more complex than thought, especially if autonomy is not to remain an empty promise. The report therefore calls for reflection: not only what can be done with agentic AI, but especially - how do we make it work in practice?<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What's the real state of affairs? Ten hard truths from 2025<\/h2>\n\n\n\n<p>The ISG report paints a nuanced picture with hard data:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Only 9 % of the organizations have agentic AI structurally in use.<\/li>\n\n\n\n<li>Over 70 % does engage in pilots and POCs, but scale-up remains limited.<\/li>\n\n\n\n<li>Agents are mostly applied in IT back office, DevOps and finance.<\/li>\n\n\n\n<li>Large organizations are especially reluctant, due to governance and complexity.<\/li>\n\n\n\n<li>Technology is not an obstacle, but trust, transparency and explainability are.<\/li>\n\n\n\n<li>Human-agent collaboration falls short: users do not know how to direct or control the agent.<\/li>\n\n\n\n<li>Legacy systems and data links are a major bottleneck.<\/li>\n\n\n\n<li>There is a need for standardization in language, frameworks and responsibilities.<\/li>\n\n\n\n<li>Many pilots founder because of ambiguities in goals, roles and structure.<\/li>\n\n\n\n<li>We see agentic AI as a colleague, but often still act on it as if it were a tool - that friction.<\/li>\n<\/ol>\n\n\n\n<p>Together, these observations make clear: <strong>agentic AI is already technically mature, but organizationally still young.<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">This must be done differently: five lessons from the report<\/h2>\n\n\n\n<p>The ISG report provides clear messages for those who want to go beyond experimentation:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Start with clear use cases.<\/strong>\u00a0Choose a concrete task (e.g., DevOps, declarations, reporting) where autonomy makes a real difference.<\/li>\n\n\n\n<li><strong>Make agent behavior insightful.<\/strong>\u00a0Who does what, why and when? Transparency is not optional.<\/li>\n\n\n\n<li><strong>Provide human control points.<\/strong>\u00a0Agents must be supervised - not as a risk, but as a guarantee.<\/li>\n\n\n\n<li><strong>Invest in collaboration, not just technology.<\/strong>\u00a0Employees must learn to cooperate with, correct and direct agents.<\/li>\n\n\n\n<li><strong>Develop clear frameworks and roles.<\/strong>\u00a0Define who gets to decide what - for people as well as agents.<\/li>\n<\/ul>\n\n\n\n<p>These steps make it clear that the adoption of agentic AI is much broader than technology alone. People live, work and decide with it.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What the report teaches us about collaborating with agents<\/h2>\n\n\n\n<p>The report makes clear: agentic AI will not come into its own without a fundamental overhaul of how we organize work. Technology alone is not enough. It's about shaping human-agent collaboration - including clear roles, oversight, and room for autonomy. This touches on a key point in how Augmentic looks at the future of work: agents are not replacements, but colleagues with digital responsibilities. If we approach agents as full-fledged team members, we can make work smarter, more consistent, and more people-centric.<\/p>\n\n\n\n<p>The report emphasizes that agentic AI becomes successful only when humans and technology work together in a new way. It requires not only tools, but also clear frameworks, shared responsibilities and mutual trust. An agent is not a replacement for humans, but a colleague with its own rules of the game.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What can you do today?<\/h2>\n\n\n\n<p>The move to agentic AI does not have to be a complicated journey. Three concrete actions to start now:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Select one process<\/strong>\u00a0that has a lot of storage or repetition (e.g., reports, back office, help desk). Investigate whether agentic AI can provide direct value there.<\/li>\n\n\n\n<li><strong>Interview your users<\/strong>\u00a0about current AI use: what are they already using, what is working, what is not? Involve practical experiences directly.<\/li>\n\n\n\n<li><strong>Organize a short workshop<\/strong>\u00a0On roles and oversight: what does autonomy mean within your team? Who takes what responsibility?<\/li>\n<\/ol>\n\n\n\n<p>Would you like to spar, deepen or just check if you are on the right track? Augmentic likes to think with you - without fuss, but with a plan.<\/p>\n\n\n\n<p><strong>Source<\/strong>: ISG State of the Agentic AI Market Report 2025 by ISG AI Advisory (Loren Absher &amp; Olga Kupriyanova), published June 2025:&nbsp;<a href=\"https:\/\/isg-one.com\/advisory\/ai-advisory\/state-of-the-agentic-ai-market-report-2025\">ISG Report 2025<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>The ISG report on Agentic AI in 2025 shows a gap between promise and practice. Only 9% are using agents structurally, while the rest are experimenting. The technology is there, but collaboration, frameworks and trust are lacking. Success requires work redesign, clear roles and human-centered adoption.<\/p>","protected":false},"author":1,"featured_media":1855,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[13],"tags":[15,14,22],"class_list":["post-1854","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-inzichten","tag-agenticai","tag-inzichten","tag-research"],"blocksy_meta":[],"jetpack_featured_media_url":"https:\/\/augmentic.nl\/wp-content\/uploads\/2025\/06\/LinkedIn-Artikel-Template-1-2.png","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/augmentic.nl\/en\/wp-json\/wp\/v2\/posts\/1854","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/augmentic.nl\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/augmentic.nl\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/augmentic.nl\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/augmentic.nl\/en\/wp-json\/wp\/v2\/comments?post=1854"}],"version-history":[{"count":3,"href":"https:\/\/augmentic.nl\/en\/wp-json\/wp\/v2\/posts\/1854\/revisions"}],"predecessor-version":[{"id":1858,"href":"https:\/\/augmentic.nl\/en\/wp-json\/wp\/v2\/posts\/1854\/revisions\/1858"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/augmentic.nl\/en\/wp-json\/wp\/v2\/media\/1855"}],"wp:attachment":[{"href":"https:\/\/augmentic.nl\/en\/wp-json\/wp\/v2\/media?parent=1854"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/augmentic.nl\/en\/wp-json\/wp\/v2\/categories?post=1854"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/augmentic.nl\/en\/wp-json\/wp\/v2\/tags?post=1854"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}