Augmentic BV
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The future of work is not somewhere far ahead of us. It has already begun - not just in technology or tools, but in the way organizations function and decisions are made. The recently released report from the IBM Institute for Business Value, Orchestrating Agentic AI for Intelligent Business Operations, confirms that picture: AI is no longer about automating single tasks, but about redistributing work, reorganizing processes, and redefining value.
We are at the dawn of the era of agentic AI - a stage where smart software acts independently, collaborates with people, and learns continuously. According to the IBM report, expect:
- 90% of the organizations that AI agents will optimize processes in real time by 2027;
- 75% That these agents execute complete workflows independently;
- and 85% That people and agents will collaborate intensively on operational goals.
At the same time, the same survey shows that only 53% of organizations today have actually started using AI. So the technology is there, but the direction is often still lacking.
AI doesn't require tools - it requires choices
What companies need today is not new technology. It's already there. What is missing is a control model: structure, ownership and oversight. Because those who don't take control will soon have one imposed on them - by technology, suppliers or market changes.
From accelerating to redesigning
Whereas earlier waves of automation were mostly about efficiency, cost savings and speed, this phase marks something different. Agentic AI is forcing organizations to redesign work. Not by replacing people, but by fundamentally rethinking who does what - and why.
The report underscores that many processes are not only too slow, but also too dependent on human intervention. Organizations that dare to move from process to orchestral model get back something that has become rare: space. Space to respond faster, learn better, and let people do work that really matters.
Revaluing human capabilities
What emerges remarkably strongly in the report is that AI is not meant to sideline humans - quite the contrary. AI executes, but humans make adjustments.
The role of employees is shifting from executing to directing, from controlling to providing context. This requires new skills: critical thinking, decision-making, creativity and collaboration. It is precisely these "human" capabilities that appear to make the difference in an organization where AI is running at full speed. So the success of agentic AI hinges on how well you as an organization enable people to grow from executor to director.
No trust without governance
Technology can do a lot, but trust does not come naturally. In this, the IBM report is crystal clear: without clear agreements, transparency and measurable frameworks, the deployment of AI quickly becomes a risk rather than an opportunity.
The need for governance - in the areas of ethics, data use, security and decision-making - is growing rapidly. The report even speaks of the need for an "agentic governance layer" that provides insight into how agents work, on the basis of which they make decisions, and how their output can be assessed. That layer must not only be technical, but also understandable, explainable and auditable - for everyone in the organization.
Directing the new reality of work
Anyone serious about using agentic AI needs more than separate applications. You need a system in which choices are recorded, impact is measurable, responsibilities are clear and cooperation between human and machine occurs naturally.
It requires a fundamental shift: from deploying technology to organizing technology. And from accelerating work to making work more meaningful. That direction begins not with IT, but with strategy and leadership.
Four building blocks for getting a grip on AI
Those who want to take charge of deploying agentic AI need more than tools or separate applications. What is needed is a cohesive system that integrates agents into daily operations - in a way that fits the organization's strategy, culture and goals.
Augmentic_OS is the Agentic Operating System that Augmentic is developing to provide organizations with the structure to redesign work. The platform connects people, process and agent and supports teams in creating work that is smarter, more transparent and people-centric.
Based on the mission Building Better Workdays is Augmentic_OS Built around four essential building blocks:
1. Compose -> Freedom of choice
No vendor lock-in, no closed systems. Organizations retain the freedom to choose technology that fits their strategy and values - with the right safeguards.
2. Measure -> Insight & Impact
What does it provide? What does it cost? Where is the room for improvement? Clear dashboards and reports make performance, returns and risks of AI agents transparent - in real time.
3. Orchstrate -> Roles & Goals.
AI agents are given a clear structure with roles, goals and KPIs. Not a black box, but a digital colleague with a job profile. Thus, their deployment becomes logical, effective and explainable.
4. Trust -> Transparent & Trusted
Every step an agent takes can be tracked, reviewed and explained. From data entry to action. This enables compliance, trust and collaboration with people and regulators alike.
From ambition to action
The IBM report shows that the potential of agentic AI is enormous - but it also makes clear that the momentum is now. Organizations that take charge today can make a difference tomorrow. Not just by working more efficiently, but also by giving work new meaning.
Taking charge of AI starts with daring to look at work differently. Not just thinking in processes or technology, but in trust, collaboration and value.
Those who start organizing agents today - with structure, transparency and a clear division of roles - not only build smarter processes, but also an organization that is more agile, people-oriented and future-proof.
Because work changes. The question is not if, but how you respond.
Source : IBM Report "Orchestrating agentic AI for intelligent business operations"
